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A one day course to develop skills in managing the performance of staff by introducing a range of practical tools and techniques helping managers to focus on how to get staff to deliver.

Course content will include:

  • Review of what makes effective supervision and performance management in a not for profit organisation
  • Practical approaches to setting work, delegating, coaching and giving feedback
  • Managing when things go wrong
  • Moving to formal procedures
  • Improving performance
  
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